Remote Assistance
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Troubleshooting and other Support Services.
CTech Technology Management operates a full-time, fully staffed Help Desk in the US for your direct staff support. Our skilled IT professionals can provide remote troubleshooting and other support services.
Calls, emails, and the client web portal can all be used to create service tickets. There is also a Toll-Free Number accessible. A customer calling over the phone with CTech’s Help Desk speaks with a live professional in 17 seconds on average. The specialists resolve the caller’s IT concerns by remotely logging in to their system. When necessary, Level II, Level III, and/or On-Site technicians might request escalation.
Frequently Asked Questions
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